Privacy Policy

1. Information We Collect

We collect information that you directly provide to us, as well as data gathered automatically when navigating our platform:

• Personal Details: Full name, email address, contact phone number, postal address, and official identity documents (ID card / Passport) as mandated by Indian hotel regulations during check-in.
• Reservation & Preference Data: Check-in/check-out dates, suite preferences, special requests, dining restrictions, and billing history.
• Technical Analytics: IP address, browser type, device information, operating system, and access timestamps collected automatically to ensure website performance and security.

2. How We Use Your Information

The information collected is strictly utilized for the following hospitality purposes:

• Processing booking requests, inquiries, and managing stay reservations.
• Providing customized guest experiences, room services, and personalized amenities.
• Complying with statutory law enforcement and government hotel registry mandates under local laws.
• Improving website performance, security verification, and preventing fraudulent transactions.
• Sending essential reservation confirmations, stay instructions, or guest support communications.

3. Data Sharing & Third Parties

We respect your privacy and strictly restrict data sharing. We only disclose personal information under specific scenarios:

• Service Providers: Secure payment processing gateways, booking systems, or verified infrastructure providers acting on our behalf under strict non-disclosure obligations.
• Legal Compliance: When required by court orders, local government authorities, law enforcement agencies, or Indian statutory registration laws.

4. Security Measures

We implement comprehensive technical and organizational security protocols, including SSL/TLS encryption for all data transmitted online and restricted access controls for physical guest records. However, no internet transmission or electronic storage method can guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses minimal, functional cookies to store session state, maintain theme preferences, and optimize your navigation experience. You can choose to disable cookies through your browser settings, though certain website functionalities may be affected.

6. Your Data Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for deletion of non-statutory records. To exercise these rights, please contact our management desk.